Digital Governance Workflows Consultant, DGCA - Website, Editorial and Governance Section, 9 months, Valencia, Spain (Remote)# 593700

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

How can you make a difference?

The Digital Governance and Platforms (DGP) team within UNICEF’s Division of Global Communication and Advocacy (GCA) plays a critical role in managing UNICEF’s public-facing digital ecosystem, ensuring that governance frameworks, workflows, and platforms are implemented consistently, efficiently, and in alignment with organizational standards.

As part of its Digital Transformation Strategy and Future Generation Initiative, UNICEF is advancing two key priorities under this consultancy: the implementation of structured governance workflows (via Service Gateway and related processes), and the mapping of operational workflows across the newly established Website, Editorial and Governance (WEG) section. These initiatives are essential to improving operational efficiency, strengthening compliance, and ensuring clarity of roles and processes across the section.

To support these efforts, UNICEF is seeking a qualified consultant to work with the DGP team across two interconnected workstreams: the identification and assessment of WEG section workflows for potential implementation in ServiceNow; and the coordination of the implementation and adoption of DGP governance services in ServiceNow (Service Gateway). The consultant will ensure that progress is consistently tracked against defined deliverables, and that workflows are effectively implemented in collaboration with vendors and internal teams.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: .ToRTMC0003100.pdf

To qualify as an advocate for every child you will have:

Minimum requirements:

Education: A university degree in Information Systems, Business Administration, Digital Governance, or related field. Information Technology, Web Development, or related subjects

• Work Experience: A minimum of 5 years' experience in digital governance, web management, or digital project coordination, with proven experience supporting the implementation of operational workflows and coordinating multi-stakeholder initiatives.
• Demonstrated ability to work independently and manage tasks remotely, with a track record of maintaining communication and meeting deadlines in a virtual work environment.
• Skills :
• Digital Governance and Web Ecosystem: Strong understanding of digital governance frameworks, particularly in managing public-facing digital platforms (websites, domains, and related services). Familiarity with UNICEF’s digital ecosystem and governance processes is a strong asset.
• Workflow Implementation & Service Management: Demonstrated experience supporting the implementation and rollout of structured workflows on service management platforms, with knowledge of ServiceNow specifically considered essential for this assignment. Familiarity with ServiceNow (e.g., Service Catalog, Flow Designer, Virtual Agent) is a strong asset. While not responsible for technical configuration, the consultant should understand how workflows are operationalized and adopted across teams and be able to assess their suitability for platform implementation.
• Project Coordination & Delivery Tracking: Proven ability to coordinate complex projects involving multiple stakeholders, including internal teams and external vendors. Strong skills in tracking deliverables, managing dependencies, and ensuring timely follow-up and execution.
• Stakeholder Engagement and Communication: Excellent communication and interpersonal skills, with demonstrated ability to work across global, regional, and country-level teams. Ability to facilitate coordination, follow up effectively, and ensure alignment across diverse stakeholders.
• Problem-Solving and Analytical Skills: Strong analytical thinking and problem-solving capabilities, with the ability to identify workflow inefficiencies and propose optimization strategies.
• Desirables: Prior work experience with UNICEF or other UN organization is an asset
• Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.
• Desirables: Prior work experience with UNICEF or other UN organization is an asset

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal (only acceptable in the format of the linked template) Financial proposal TMC0003100.docx

• Technical proposal: Candidates must submit a brief technical proposal (maximum 3 pages) outlining their approach to delivering both workstreams: (1) coordination and tracking of ServiceNow/Service Gateway governance workflow implementation, including vendor management, UAT support, and post-rollout adoption; and (2) WEG section workflow discovery and assessment, covering structured interviews and workshops, ServiceNow feasibility evaluation, AI and automation opportunity analysis, and consolidation of findings into the required deliverables. The proposal should demonstrate the candidate's understanding of digital governance in a large-scale international organization, their methodology for managing two parallel workstreams remotely against defined deliverables and timelines, and their approach to stakeholder engagement and validation across both streams.

Remarks: If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.