Digital Experience Strategy Manager – Sponsor App & Portal

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: *Please submit your CV and cover letter in English. JOB PURPOSE: This role leads the sponsor experience vision and strategy for World Vision’s Sponsor App and Portal - the primary digital touchpoints for deepening sponsor relationships. By shaping a future-facing digital journey, this role ensures sponsors are inspired, engaged, and connected to the children and communities they support. Acting as the sponsor’s advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features and functions, this role focuses on storytelling, emotional connection, and impact - creating digital journeys that foster loyalty and retention. While the App and Portal are the primary focus (90%), the role also ensures they connect seamlessly with Support Office digital opportunities (10%), strengthening cohesion and creating a unified sponsor journey across touchpoints. KEY RESPONSIBILITES: Shape Sponsor Experience Vision & Strategy End Results A clear, future-focused vision for the Sponsor App & Portal is developed and championed. Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand. Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals. Lead Sponsor Insights & Engagement Design End Results Sponsor insights, research, and feedback directly shape digital journeys and priorities. Sponsors experience deeper connection, trust, and retention through meaningful interactions. Sponsor needs are consistently translated into engaging, value-driven experiences. Guide Content & Impact Storytelling Strategy End Results Digital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways. Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance. Best practices are established for integrating storytelling seamlessly into the app and portal. Drive Collaboration with Support Offices (SOs) End Results SOs are aligned on common goals and actively shape the sponsor experience strategy. Global collaboration frameworks ensure balance between consistency and local flexibility. SOs feel ownership and shared accountability in delivering outstanding sponsor experiences. Champion Innovation, Measurement & Optimization Digital engagement trends are translated into meaningful, future-ready improvements. Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked. Data-driven insights continuously inform refinements and innovation across the platform. REQUIRED PROFESSIONAL EXPERIENCE: Bachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights into digital experiences that drive emotional connection and retention. Demonstrated ability to influence and align cross-functional, multi-market stakeholders. Experience in donor/customer engagement or mission-driven contexts is a strong advantage. LANGUAGE REQUIREMENTS: Excellent written and spoken English TRAVEL AND/OR WORK ENVIRONMENT: Travel is up to 15% Standard office environment with remote collaboration tools; flexibility for virtual design/testing workshops across regions PREFERRED KNOWLEDGE AND QUALIFICATIONS: Visionary thinker with the ability to define and inspire long-term digital engagement strategies. Strong storyteller with the ability to shape content into engaging sponsor journeys. Skilled collaborator across technical, creative, and engagement teams. Analytical and data-driven, comfortable with KPIs and continuous improvement. Globally minded, able to navigate cultural differences and work across time zones. Applicant Types Accepted: Local Applicants Only Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Learn more about our work at wvi.org. Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child. A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision. Learn more about our culture. Our people are our greatest asset. Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work. Learn more about benefits. Have questions about applying to a job with World Vision? See our Frequently Asked Questions.