With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Local - Fixed Term Employee (Fixed Term)
Job Description:
Major Responsibilities
#
Key Responsibilities and weighting (adds to 100%)
Key Tasks & Outputs
Indicators
1
Integrate and align savings & Term Deposit growth with the introduction of new alternative channels
- Work closely with operations and support initiatives on delivery channel improvement or the introduction of new delivery channels
- Identify strategic opportunities to increase the institutional success (outreach) in the area of savings by creating greater processes/operational efficiencies, strengthening the market response (for example through improvements in product design or new marketing channels, or otherwise enhancing the scale and impact of activities.
- Develop new channels for product delivery
- Enhance scale by identifying suitable clientele in need of the products
2
Ensure all Savings and Term Deposit policies are up to date, understood by all employees and properly implemented
- Develop/Enhance/Update the savings policy manual
- Update savings policy manual to align to the business strategy
3
Performance monitoring and reporting
- Devise in close collaboration with operations a performance management approach for savings and Term Deposits for the branches
- Develop Branch KPI’s to improve performance and adoption of the savings / T/D product
4
Review and update savings methodologies and processes to streamline and automate procedures
- Review and revise on an as-needed-basis the strategy and the objective for the development of savings and a term deposit account
- Determine, in conjunction with other business units, staffing and training needs that enhance product delivery, customer service and operational efficiency
- Regularly review & revise the strategy of the product to align to the competition and market demands
- Develop training modules for the product to enhance staff product knowledge and encourage product uptake
5
Develop specific key market growth, outreach strategies for savings mobilization and growth
- Develop a savings portfolio by considering a diversity of customer segments ranging from individual, SG’s, Corporates and Institutional clients
- Prepare the annual budget and portfolio targets for the savings activities. The budget will be substantiated by a high-level action plan outlining plans to achieve the proposed targets.
- Ensure that cross selling takes place within the institution. VFZ has more than 90,000 clients and this potential must be utilized by all our officers
- Identify strategic opportunities to increase the institutions success (outreach) in the area of savings and Term deposits by creating greater processes and operational efficiencies, strengthening market response, scale and impact
- Diversify customer segments according to market demand
- Cross sell T/D’s / Savings with other VFZ products and services
- Targets to align to VFZ’s growth appetite on deposit mobilization
6
New Product Development, Monitoring and research of existing savings products for client fit
- Monitor the performance of the savings products and services
- Ensure that the deposit products continue to respond to the needs of the market.
- Conduct customer surveys in order to obtain insights and understanding on the level of customer satisfaction
- Client satisfaction maintained/improved
- Client acquisition rate to increase
- Conduct market research and product surveys for the product
7
Ensure marketing information is acted up to improve savings product adoption, policies and delivery
- Develop detailed proposals for new innovative savings products. Product design will be based on customer, market insights and competitor information
- Undertake pilot process and pilot roll out
- # of new products developed increasing client numbers or savings portfolio by 20%
- Product designs/enhancements/modifications made, approved and rolled out.
Applicant Types Accepted:
Local Applicants Only
