Data & Analytics Manager

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The successful candidate will process and analyse qualitative and quantitative data, interpret results, and translate findings into “simple English” to support managers in data-driven decision-making. The role includes working with stakeholders to define the appropriate data sets, questions, and hypotheses, and using suitable tools and skills to extract relevant insights that support business needs within the REM division.

The position is offered as a fixed-term contract for six months, with the possibility of extension.

Accountabilities & functional responsibilities

• Ensure data structures meet the reporting and analytical needs of REM
• Provide segmentations and tagging for the division in collaboration with other teams
• Monitoring and resolving quality issues in the data sets (semantic layers) and dashboards
• Support the evaluation and reporting needs of marketing initiatives using multiple, complex data sets, platforms and tools
• Analyse and interpret data in order to identify trends
• Contribute to the development and maintenance of Power BI dashboards, and if needed support migration from Tableau
• Contribute to developing reports and data analyses, per the requests from REM teams
• Proactively make proposals to the marketing managers regarding campaigns performance
• Actively participate in projects such as migrations to new tools and systems
• Contribute to the implementation of a new CRM tool for the division

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Data and Analytics Manager Lead

People management responsibilities

No

Scope & impact

• Remit: multiple countries, global.

Relationships

• Internally, interacts with users, business process owners and heads of programmes and coordinators in the field.
• Externally, may interacts with organisations that provide external data.

Certifications / Education required

• Certified either in Marketing, Mathematics, Economics, Computer science or Statistics.
• Strong knowledge of CRM systems, advanced SQL, and Excel skills
• Strong knowledge of Power BI and Tableau
• Python is also desirable
• Fluent in English (oral and written).
• Excellent communication skills to translate numbers into plain English

Professional experience required

• Three (3) years or more proven experience of delivering data quality and data analysis within a commercial environment, more specifically in a digital marketing department
• Analytical solution oriented, with strong analytical and synthetic skills.
• Great relationship skills, client oriented, outgoing personality
• Team spirit, reliable, accurate, dynamic, rigorous and resilient
• Attention to details and accuracy
• Organizational skills and sense of priorities
• Proactive and capable to work autonomously and to take new responsibilities
• Good understanding of marketing and fundraising principles