Content Management Assistant

​Requisition ID: 7083
Grade: ISA -G4
Country: Austria
Duty Station: Vienna
Category: Local Support Personnel
Type of Job Posting: Internal and External
Employment Type: NonStaff-Regular
Contract Duration: 8 months
Application deadline: 12-Mar-2026, 11:59 PM (Vienna, Austria time)

Vacancy Announcement
TEMPORARY APPOINTMENT OF PROJECT PERSONNEL
Only nationals or permanent residents of the country of the duty station are considered eligible.
Female candidates are encouraged to apply.
UNIDO welcomes applications from qualified persons with disabilities. Reasonable accommodation will be provided to applicants and employees with disabilities to support full participation in the recruitment process and in the performance of their duties.

ORGANIZATIONAL CONTEXT

The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability. The mission UNIDO, as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013 as well as the Abu Dhabi Declaration adopted at the eighteenth session of UNIDO General Conference in 2019, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States. The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies to a greater or lesser extent to all SDGs.

The medium-term programme framework (MTPF) is UNIDO’s core strategic document. As the Organization moves from the 2022–2025 cycle to the 2026–2029 MTPF, it sets a renewed vision to support Member States shape their industries for development. The new priorities include renewable and clean energy, sustainable access and climate action, ending hunger through innovation and local value addition, and fair and sustainable global and regional supply chains. Cross-cutting priorities focus on industrial and economic policy advice, skills development, fostering digitalization and artificial intelligence, gender equality and the empowerment of women, supporting youth, promoting cleaner production and circular economy, and leveraging private sector investment and development finance.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation. Such core functions are carried out in Divisions/Offices in its Headquarters, Sub-regional Offices and Country Offices.

The Directorate of Corporate Services and Operations (COR), headed by a Managing Director, is responsible and accountable for the management of UNIDO’s human, financial and material resources, ensuring the capacity of the Organization to fulfil its mandate. The Directorate oversees a full range of corporate services to meet the support needs of the Organization, acts as a custodian for corporate management policies, and promotes a culture of cooperation, service orientation and corporate excellence throughout the Organization to deliver efficient and effective high-quality work and enable tangible impact on the ground to achieve ISID worldwide

Under the supervision of the Managing Director of the Directorate of Corporate Services and Operations (COR) and in close coordination with other organizational entities within UNIDO, the Digitalization, Innovation, and TC Optimization Services (COR/DIT) focuses on enabling the Organization through innovative digital solutions and ensuring secure and efficient IT services.

The position is located under COR/DIT/DIG. COR/DIT/DIG is responsible for the operationalization and implementation of IT and digitalization strategies and solutions, for setting and enforcing common IT standards and best practices at UNIDO and managing corporate IT services. The Unit, in close cooperation with relevant entities, shall ensure that applications and systems are implemented in an integrated, sustainable and secure manner. The Unit shall also provide added-value for the Organization based on cost-benefit considerations and deliver continuous improvement of the Organization’s IT operations.

PROJECT CONTEXT

COR/DIT/DIG develops and maintains several corporate digital platforms that enable UNIDO personnel to manage and disseminate content for both internal and external audiences. Primary among these systems are the UNIDO Public Website, powered by Drupal, and the UNIDO Intranet, built on SharePoint Online. These platforms serve as key channels for communicating UNIDO’s mandate, programme achievements, corporate information and internal knowledge resources, ensuring that staff, Member States and external partners can access accurate and timely information.

The Content Management Assistant will support the effective operation, usability and consistency of these platforms by assisting with the preparation, editing, quality assurance and publication of digital content. The incumbent will work closely with internal content providers and technical teams to ensure adherence to UNIDO’s editorial standards, accessibility guidelines, and branding requirements. Beyond the public website and intranet, the consultant may be required to support other digital content systems managed by COR/DIT/DIG as organizational needs evolve.

In addition to day-to-day content updates, the Content Management Assistant will provide user support, including responding to content-related inquiries, troubleshooting issues, and assisting stakeholders in navigating content workflows. The incumbent will contribute to the preparation of training materials, documentation, and communication products that strengthen organizational capacity for effective content governance. Through this support, the consultant will play a key role in enhancing the quality, coherence and efficiency of UNIDO’s corporate digital communication ecosystem.

FUNCTIONAL RESPONSIBILITIES

Under the supervision of the Digitalization Lead (COR/DIT/DIG), the incumbent will contribute to this initiative as follows:

• Provide platform administration and publishing support for UNIDO’s public website, SharePoint Online intranet, Compass platform, and other web-based systems by enabling content owners to update and maintain their content; ensure governance compliance, accuracy of published information, consistent application of organizational standards, timely implementation of approved updates, in consultation with supervisor and close coordination with content owners and technical teams.
• Ensure quality, availability and performance of UNIDO web content by conducting regular monitoring, identifying issues such as broken links, outdated or inconsistent information, formatting errors, accessibility gaps or performance problems, and taking corrective actions or escalating to technical teams as necessary.
• Support the design, testing, publishing and continuous improvement of UNIDO’s websites and digital platforms, ensuring alignment with corporate branding, accessibility requirements, usability principles, and content governance standards.
• Serve as a primary focal point for web-related incidents and service requests, including receiving, resolving, escalating and tracking cases submitted through the UNIDO IT Service Desk, and ensuring clear and timely communication with users throughout the resolution process.
• Draft, update and maintain documentation, including web guidelines, content management instructions, standard operating procedures, and other technical materials that support digital governance and user self-service.
• Contribute to communication materials and announcements related to COR/DIT digital initiatives, system changes, upgrades, guidance or new features.
• Support and deliver training activities for UNIDO staff on content management systems, intranet tools and basic web publishing, including preparation of training materials, demos, user guides and presentations.
• Participate in digitalization projects and platform enhancement initiatives, including testing new features, supporting rollouts, contributing user feedback, and assisting with the introduction of new technologies or solutions.
• In consultation with supervisor, liaise with internal stakeholders, external vendors and technical units to ensure alignment between business needs, system capabilities and content management workflows.
• Perform any other related duties as assigned.

MINIMUM ORGANIZATIONAL REQUIREMENTS

Education:

Completed higher secondary education (high school diploma or equivalent), is required. University degree (Bachelor’s or equivalent) in Information Technology, Computer Science, Business Administration, or related fields is desirable.

Credit towards total working experience may be considered on a year by-year- basis, up to maximum of four years, for a higher degree education (including first university degree or equivalent diploma and/or master’s degree), in a relevant field to the post.

Experience, Technical and Functional Expertise:

• A minimum of six (6) years of relevant professional experience in web content management, website administration, digital communications, IT support or related fields is required.
• Demonstrated hands-on experience managing and updating websites or intranet platforms using content management systems (CMS), preferably in a large organization or multicultural/international environment is required.
• Experience in preparing clear, user-friendly documentation, guidelines, standard operating procedures and training materials related to web systems or digital tools is required.
• Proficiency in standard office software (Microsoft Outlook, Word, Excel, PowerPoint) and confident use of web-based tools and platforms is required.
• Practical experience working with the Drupal content management system, including content publishing and workflow management is highly desirable.
• Strong experience with SharePoint Online, particularly in intranet content administration and collaboration site management is highly desirable.
• Experience monitoring website performance, identifying common web-related issues, and coordinating incident resolution through an IT service desk or ticketing system is desirable.
• Familiarity with basic web technologies (e.g., HTML, CSS concepts), web accessibility standards and usability principles is desirable.
• Experience contributing to digitalization efforts, platform enhancements or user experience improvements is desirable.
• Exposure to low-code/no-code tools, automation solutions or emerging digital technologies is desirable.
• Experience working in an agile software development environment, such as Scrum, including participation in testing or iterative delivery cycles is desirable.

Languages:

Fluency in written and spoken English is required. Fluency and/or working knowledge of another official UN language is desirable

REQUIRED COMPETENCIES

Core values:
WE LIVE AND ACT WITH INTEGRITY: work honestly, openly and impartially.

WE SHOW PROFESSIONALISM: work hard and competently in a committed and responsible manner.

WE RESPECT DIVERSITY: work together effectively, respectfully and inclusively, regardless of our differences in culture and perspective.

Key competencies:
WE FOCUS ON PEOPLE: cooperate to fully reach our potential –and this is true for our colleagues as well as our clients. Emotional intelligence and receptiveness are vital parts of our UNIDO identity.

WE FOCUS ON RESULTS AND RESPONSIBILITIES: focus on planning, organizing and managing our work effectively and efficiently. We are responsible and accountable for achieving our results and meeting our performance standards. This accountability does not end with our colleagues and supervisors, but we also owe it to those we serve and who have trusted us to contribute to a better, safer and healthier world.

WE COMMUNICATE AND EARN TRUST: communicate effectively with one another and build an environment of trust where we can all excel in our work.

WE THINK OUTSIDE THE BOX AND INNOVATE: To stay relevant, we continuously improve, support innovation, share our knowledge and skills, and learn from one another.

This appointment is limited to the specified project(s) only and does not carry any expectation of renewal.
Employees of UNIDO are expected at all times to uphold the highest standards of integrity, professionalism and respect for diversity, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for jobs at UNIDO.
All applications must be submitted online through the Online Recruitment System. Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process. Selected candidate(s) may be required to disclose to the Director General the nature and scope of financial and other personal interests and assets in respect of themselves, their spouses and dependents, under the procedures established by the Director General.

Visit the UNIDO website for details on how to apply: www.unido.org
NOTE: The Director General retains the discretion to make an appointment to this post at a lower level.
Notice to applicants:
UNIDO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. If you have received a solicitation for the payment of a fee, please disregard it. Vacant positions within UNIDO are advertised on the official UNIDO website. Should you have any questions concerning persons or companies claiming to be recruiting on behalf of UNIDO and requesting payment of a fee, please contact: recruitment@unido.org