Consultancy Type B User Interface/ User Experience (UI/UX) Designer

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

The assignment focuses on improving the usability, navigation, content discovery, visual design, and search experience of an existing Drupal portal.

The UI/UX Designer is expected to understand the Drupal ecosystem and design interfaces that are practical to implement using Drupal content types, fields, taxonomies, menus, blocks, Views, Paragraphs, Layout Builder, and reusable components.

The scope includes designing and improving:

• Landing pages, listing pages, detail pages, search pages, and content-heavy templates.
• Reusable Drupal-friendly components such as cards, teasers, banners, filters, blocks, accordions, tabs, listings, and CTAs.
• Responsive layouts for desktop, tablet, and mobile.
• Accessible and SEO-friendly UI structures, including clear content hierarchy, crawlable navigation, optimized headings, and user-friendly layouts.
• Faceted full-text search experiences using technologies such as Apache Solr, Search API, SearchStax, or similar tools.

The User Interface/User Experience (UI/UX) Designer Consultant will work closely with Drupal developers, content editors, product owners, and relevant stakeholders to ensure that the proposed designs are feasible, user-centered, and aligned with technical requirements.

Organizational Department / Unit to which the Consultant is contributing

The User Interface/User Experience (UI/UX) Designer Consultant will work under the direction of Department of Humanitarian Response and Recovery (DHRR), mainly the Displacement Tracking Matrix (DTM) unit.

Responsibilities

Category B Consultants: Tangible and measurable outputs of the work assignment / Tasks to be performed under this contract and to be paid in three instalments and are subject to DTM verification.

• Drupal Website UX Review (1week)
  • Review the existing Drupal site structure, content types, navigation, page templates, and search experience.
  • Identify usability, accessibility, navigation, content discovery, and design issues.
  • Assess Drupal implementation constraints in coordination with the technical team.
• Stakeholder Consultation and Portal Assessment (1week) (First instalment)
  • Conduct interviews, surveys, discussions, or workshops with relevant stakeholders.
  • Consult internal users, content editors, technical teams, management, and selected external users where applicable.
  • Identify current portal shortcomings, user needs, pain points, and improvement opportunities.
  • Provide prioritized recommendations for portal redesign or enhancement.
• Information Architecture and User Experience Design (3weeks)
  • Propose improvements to the site structure, navigation, content hierarchy, and user journeys.
  • Develop wireframes for key templates and user flows.
  • Design reusable page components suitable for Drupal implementation.
  • Design user-friendly search pages, faceted filters, search result listings, sorting options, and active filter states.
  • Include mobile-friendly filter panels, no-results pages, pagination or infinite scroll patterns, metadata display, and clear-filter interactions.
  • Ensure the search experience is accessible, clear, and efficient for users.
• Visual Design and Prototyping (2weeks) (Second instalment)
  • Prepare low-fidelity and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar tools.
  • Create responsive designs for key templates across desktop, tablet, and mobile.
  • Develop a design system or UI kit including typography, colors, spacing, buttons, forms, cards, icons, and reusable components.
• Deliverables review, handover and Implementation Support (1week) (Third and final instalment upon completion of all services)
  • Stakeholders reviewing the deliverables for final signoff
  • Provide developer-ready design specifications, assets, annotations, and component states.
  • Ensure designs can be translated into Drupal themes, templates, Views, blocks, and reusable components.
  • Review implemented pages and provide feedback before final acceptance.