Community Services Assistant (Safe Water Now)

About Evidence Action

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 900+ has reached over 500 million people, working closely with governments to scale these interventions.

• Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains.
• Through Safe Water Now, we’ve saved the lives of over 15,000 children.
• Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives.

At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions

Role Overview

The Community Services Assistant (CSA) is a primarily field-based role serving as the vital interface between the Safe Water Now program (Dispenser intervention) and the communities it serves. The CSA's core purpose is to ensure an uninterrupted supply of chlorine and the proper installation, servicing, and maintenance of chlorine dispensers. The role also drives community engagement and education through building relationships with promoters and raising awareness within communities, in order to promote the effective use of chlorine for water treatment. Altogether, these efforts enable communities to access safe water, reducing the burden of waterborne diseases and thereby protecting their health and livelihoods.

Reports to: Lead Field Officer

Direct Reports: None

Responsibilities:

• Installing chlorine dispensers at water points in line with the organization’s protocols/guidelines and technical specifications
• Delivering chlorine by motorcycle to designated dispensers, maintaining consistent supply at all assigned water points
• Conducting dispenser’s hardware service and maintenance through regular spot checks to ensure proper functioning
• Ensuring safe handling, storage and accountability of chlorine and dispenser stocks in the store/office and at the designated field sites
• Maintaining accurate records by completing all required forms and documentation to support effective inventory tracking and reporting
• Engaging target communities through meetings, outreach, and education activities to raise awareness and promoting safe water practices, including proper dispenser and chlorine use for safe water treatment; and addressing any challenges faced by the community where necessary
• Collaborating with community promoters and stakeholders to sustain dispenser usage, address barriers, and resolve challenges raised by the community
• Facilitating weekly check-ins with lead promoters to assess field activities, resolving operational issues, and driving continuous improvement in service delivery
• Collecting and reporting field data using smartphones for programme assessment, monitoring, and accountability
• Reporting challenges, community feedback, and dispenser performance issues to supervisors for timely action

Key Performance Indicators:

• Dispenser functionality rate
• Number of sustained functional dispensers
• Dispenser non-empty rate
• Chlorine stock accuracy
• Promoter retention and engagement
• Promoter own-use rate (percentage of promoters using chlorine themselves)
• Community education reach
• Data timeliness and accuracy
• Issue resolution turnaround

• Comprehensive health insurance (Medical cover self and dependents)
• Pension/Retirement savings options
• Generous paid leave
• Avenues for engagement and recognition