Community Engagement and Accountability (CEA) Coordinator Ukraine

This position is open to candidates who have the legal right to work in Ukraine. Please note that we are unable to provide work permits or visa sponsorships for this position.

All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.

Norwegian Refugee Council (NRC) has operated in Ukraine since 2014 and significantly scaled up its response following the 2022 escalation, delivering multi-sectoral assistance to conflict-affected and displaced populations.

NRC Ukraine is committed to integrating Community Engagement and Accountability (CEA) and Safe and Inclusive Programming (SIP) across the Country Office to improve how we work with affected communities and ensure programmes are safe, participatory, accountable, and dignified.

Responsibilities

The Community Engagement and Accountability (CEA) Coordinator will play a key role in the development and rollout of a CEA roadmap to ensure CEA is integrated across all programme, support, and partner-implemented activities. The role will also support implementation of the SIP action plan.

The CEA Coordinator will sit with the Country Office Programme Support Unit and works closely with management, programme, area office, and field teams.

Generic Responsibilities

1. Ensure compliance with NRC policies and procedures, handbooks and guidelines
2. Ensure compliance with CEA and SIP standards, handbooks and guidelines.
3. Support staff with capacity strengthening and mentoring of NRC staff and partners on CEA and SIP.
4. Implement tasks in line with the SIP action plan.
5. Manage tasks independently in line with priorities.
6. Prepare reports and basic analysis.
7. Maintain proper documentation and filing.

Specific responsibilities

• Finalise the CEA baseline and lead the development of a country-level CEA roadmap for the next strategic period with a focus on the pillars of participation and information provision.
• Monitor progress against the CEA roadmap and the SIP action plan.
• Provide capacity strengthening to staff and partners on community engagement and inclusion.
• Facilitate and/or co-facilitate community engagement activities in coordination with CC teams, including FGDs and KIIs while building the capacity of field teams to plan and conduct similar exercises independently.
• Conduct and/or accompany CC teams on field monitoring visits to strengthen CEA practices, systematically identify gaps, and recommend practical mitigation measures to improve programme quality and accountability.
• Develop and contextualise CEA tools, SOPs, and guidance in collaboration with the Global CEA team.
• Support integration of CEA into NRC’s Ways of Working, ensuring it is embedded across teams (programme and support), systems, tools and routines.
• Support institutionalisation of SIP by ensuring that SIP focal points at AO and CO levels are trained and replaced as needed.
• Liaise with relevant local and national authorities and stakeholders, and represent NRC in coordination forums and working groups.
• Articulate NRC Ukraine’s CEA commitments, approaches, and standards to internal and external audiences.
• Contribute to donor proposals and reports, ensuring integration of CEA and SIP commitments.
• Undertake other duties as assigned by the line manager.

Qualifications

Generic professional competencies

• 2-3 years of experience within a non-government organisation (NGO) or civil society organisation
• Relevant university degree in social sciences, development studies or related field
• Experience delivering training, facilitating sessions, and strengthening capacity for diverse audiences
• Strong communication and interpersonal skills with the ability to build trust and collaborate across teams and with external stakeholders
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Context related skills, knowledge and experience

• Experience in social or humanitarian projects involving meaningful community engagement and accountability.
• Strong understanding of community engagement approaches and effective communication with communities.
• Knowledge of global standards and approaches related to protection mainstreaming as well as gender, age, and diversity.
• Fluency in English and Ukrainian (spoken, reading, and writing).
• High level of integrity and ability to handle sensitive matters with discretion.

Behavioural competencies

• Handling insecure environment
• Planning and delivering results
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

This position is open to candidates who have the legal right to work in Ukraine. Please note that we are unable to provide work permits or visa sponsorships for this position.