Child Protection Case management and Information Management Consultant, ESA, 14.5 months, CP CoE Amman Jordan (Remote with possible travel), # 593461

Working arrangement: Remote with possible travel funded by CO

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

How can you make a difference?

Under the direct supervision of the Digital for Systems Strengthening Lead in the Amman COE, and working closely with the Senior Advisor for Child Protection for Africa, T4D and DID focal points in East and South Africa, the Regional Child Protection Case management and Information Management Specialist, ESA will be responsible for the following:

Provision of direct support to UNICEF country offices (COs), governments and inter-agency partners on the implementation of child protection case management and information management system (CPIMS+) which includes, but is not limited to, building on existing tools, standards, guidelines and procedures; supporting countries in the region to apply and/or adapt tools for child protection case management in development and humanitarian settings for the social service workforce support to children in need of child protection/social welfare services notably children at risk or victims of violence (including gender-based violence), exploitation, abuse, and children on the move who are in need of protection services both within and across borders. This support includes the development and adaptation of case management tools and procedures, data protection and information sharing protocols, and data protection impact assessments. In addition to the foundational case management programmatic considerations, the consultant will work closely with COs and partners to plan, develop and support the social service workforce on the technical support needed for the implementation of CPIMS+/Primero to digitize their case management SOPs, workflows and referral pathways for coordination of services for vulnerable children and survivors of violence.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: ToRTMC0002432.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Masters’ degree in Public Health, Child Protection, Business Administration, Computer Science, Social Work, Gender-Based Violence
• Work Experience: A minimum of 10 years' experience in Child Protection, specifically in working in humanitarian and development contexts across East and Southern Africa with a focus on case management and information management systems strengthening

• Skills: Strong understanding of case management best practices; data protection and privacy protocols that do no harm and are based on need to know principles; experience with Primero/CPIMS+ implementation, training and in-country support; experience with family tracing and reunification; patience and empathy required when working with social workers training the CPIMS+ and improving digital literacy; inter-agency collaboration experience; ability to communicate effectively to government partners on technical concepts

• Language Requirements: Kiswahili and English with preference for knowledge of East and South African languages (including, but not limited to, Bantu, Cushitic, Nilotic).
• Desirables: Understanding of cross-border case management

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal Financial proposal TMC0002432.docx

Remarks: If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.