Cash, Medical and Initial Resettlement Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Cash, Medical, and Resettlement Coordinator manages staff providing direct client services within the Program for Initial Resettlement (PIR) and Cash and Medical Assistance (CMA) Programs. The coordinator plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies compliance and reporting responsibilities for the assigned portfolio.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Provide comprehensive and required services to IRC clients enrolling or enrolled in Refugee Cash Assistance, Refugee Medical Services, and/or Refuge Health Screening services;
• Review applications for accuracy and make eligibility determinations, ensuring non-duplication of services and donor’s compliance.
• Conduct monthly redetermination meetings to track and plan participation in employment services for the purpose of determining continued eligibility.
• Prepare the enrollment package including Enrollment Letter and Insurance Card and any other items designated by the Kansas Office for Refugees (KSOR) or the Medical Replacement Designee (insurer).
• Conduct RMA orientation, including in-depth orientation to benefits and local health systems.
• Provide support to recipients with billing issues and trouble-shooting with providers who need verification of insurance coverage/benefits.
• Collaborate with KSOR and health clinic staff to ensure refugee health screenings are scheduled and coordinated with the direct service team, and to trouble-shoot any issues that arise.
• Ensure understanding of changes to TANF policies, SNAP Employment & Training, KanCare and/or Medicaid policies, employment programs and local and global medical issues, and how these changes impact clients and KSOR-funded programs.
• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Provide oversight of active caseload, maintaining close communication with coworkers and stakeholders.
• Maintain meticulous documentation and ensure that all deliverables are met as required by the funder.
• Attend all funder-scheduled meetings to coordinate with key stakeholders, Quarterly Forums, training events and collaboration meetings.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.

Initial Resettlement

• Guide the implementation of the PIR program and ensure all core services are completed in a timely manner.
• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.
• Oversee intake services with clients to assess needs.
• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.
• Ensure that case file documentation is maintained in compliance with contract requirements.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
• Collaborate effectively with coworkers and partner organizations.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area (up to 100 miles radius).
• Perform other duties as assigned.

Job Requirements:

Education:
• Bachelor’s degree required, preferably in social work or related field.

Work Experience:
• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs.
• Experience supervising, supporting, and training staff strongly preferred.

Demonstrated Skills and Competencies:
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Ability to prioritize and manage time effectively.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:
• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $25.20 - $26.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.