Cash & Asset Transfer Officer (Plateau State)

Job Summary:

As a member of the RAPID project team, the Cash and Asset Transfer (CAT) Officer will be responsible for the effective implementation and management of CAT and ICT4D-related activities in support of Catholic Relief Services’ (CRS) work serving the poor and vulnerable. Your thorough and service-oriented approach will ensure that the project consistently applies best practices and constantly works towards improving the impact of its benefits to those we serve.  The Cash and Asset Transfer (CAT) Officer will be responsible for the effective implementation and management of CAT and ICT4D-related activities including but not limited to: deployment, configuration, and maintenance of CAT/Red Rose devices, applications, networks, and databases; provision of field‑level and remote technical support to staff, vendors, partners, and end‑users; user access management and liaison with CAT platform service providers; support to CAT strategy implementation, including campaign data exports and coordination with relevant teams; capacity building through user trainings and development of training materials; inventory management of ICT4D equipment and documentation; and preparation of reports, budgets, and performance metrics related to CAT operations.

Roles and Key Responsibilities:

• Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.

• Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.

• Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.

• Configure and maintain applications and CAT devices as per the CAT Strategy.

• Responsible to provide and withdraw CAT access to staff to ensure CAT access is limited to current team.

• Communication with CAT platform service provider.

• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.

• In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.

• Provide input to budget for ICT4D related expenses.

• Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.

• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.

• Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.

• Export of campaigns data from CAT platform to Vector control team.

• Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.

• Directly provide user training and training support.
• Create materials and presentations for trainings and reports.

• Create and maintain inventory on training document versions, software, applications and reports.

• Maintaining documentation of processes, procedures and troubleshooting guides.

• Assess user capacity and suggest trainings on areas in need of improvement.

Required Languages - English

Location: Plateau State

Travel - Must be willing and able to travel up to 20 %.

Knowledge, Skills and Abilities

• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.