Caseworker (for Older Refugees)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Services to Older Refugees Caseworker provides trauma-informed and aging-sensitive case management services to support older refugees and other qualified immigrants in overcoming barriers such as chronic health conditions, limited English proficiency, social isolation, and unfamiliarity with U.S. systems. This position ensures that clients receive personalized, culturally responsive support focused on long-term well-being and integration. Through comprehensive assessments, individualized service planning, and intensive navigation assistance, the Caseworker empowers clients to access critical resources and achieve self-defined goals.

This role ensures that each client receives personalized, culturally responsive support focused on long-term well-being and integration. Through comprehensive assessments, individualized service planning, and intensive referral and navigation assistance, the Caseworker empowers clients to access critical resources and achieve self-defined goals.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Conduct culturally and linguistically appropriate intakes for older refugee clients, assessing needs across health, housing, income, legal status, and social support.
• Develop individualized service plans with measurable goals (e.g., applying for SSI, Medicaid enrollment, naturalization). Review and update plans regularly.
• Provide direct support in accessing benefits, healthcare, housing, legal aid, and mental health resources; assist with documentation and accompany clients to appointments when needed.
• Deliver services using trauma-informed and aging-sensitive approaches that respect client pace, preferences, and dignity.
• Ensure language and communication access by using interpreters, translated materials, and plain-language tools.
• Provide transportation support through bus passes, volunteer drivers, or home visits; help clients navigate local systems.
• Conduct regular follow-ups to monitor client progress, adjusting service plans as needed; maintain accurate, detailed case notes in data systems.
• Build and maintain partnerships with community-based organizations and ethnic groups; conduct outreach to inform clients and partners of available services.
• Contribute to program compliance and reporting, including donor and internal documentation; support preparation of funding proposals when requested.
• Participate actively in team meetings, trainings, and professional development; adhere to IRC policies including safeguarding and confidentiality.
• Perform other related duties as assigned

Job Requirements:

Education:
• Bachelor’s degree in Social Work or related field strongly preferred; equivalent experience may be considered.

Work Experience:
• At least 2 years of case management experience in a social services environment.
• Experience serving vulnerable or older populations preferred.

Demonstrated Skills and Competencies:
• Strong organizational and time-management skills; detail-oriented.
• Ability to communicate and collaborate effectively in a cross-cultural, multidisciplinary team.
• Problem-solving skills; able to work independently and manage competing priorities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Public speaking or presentation skills preferred.

Language Skills:
• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant languages strongly preferred.

Certificates or Licenses:
• Valid driver’s license, active insurance, and reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.
Working Environment:
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation: (Pay Range: $20.16 - $20.16) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.