Case Worker

ROLE PURPOSE:

Under the direct supervision of the Case Management Officer and guidance of the Case Management Specialist, and acting within the child protection SOP’s, the Case Worker will be responsible for implementing activities related to individual case management through home-based approach activities. The Case Worker will be also responsible to support vulnerable children that fall under the case management and alternative care scope of work from all nationalities and legal statuses (national, resident, refugee, asylum seekers, undocumented, returnees..) within the Bekaa and Baalbek regions. Working with the child, in addition to which applies from the following: biological family, extended family, neighbours and friends of the family, the host community and host family, institutions or other service providers/ NGO’s, all fall within the scope of work of the Case Worker.

During a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

CHILD SAFEGUARDING: (select only one)

Level 3: the post holder will have contact with children and/or young people on regular basis.

SCOPE OF ROLE:

Reports to: Case Management Officer

Staff reporting to this post: (N/A)

Role Dimensions: Flexibility, detail oriented, follow up on medium to high-risk cases, individual and group sessions, concise frequent feedback and reporting, creativity, outreaching, agility, level of self-autonomy, communication with different community stakeholders.

KEY AREAS OF ACCOUNTABILITY:

A) - Program implementation/management:

1- Case management of vulnerable children in need of case management including alternative care support/solutions:

- Responsible for the identification of cases, outreach along with the dissemination of the appropriate referral pathway

-Assess the child’s current social/ biological/ psychological situation with the improvements achieved, possible risks, supporting social environment, and advantageous innate characteristics

- Refer to relevant services, in addition to outreaching, updating, and disseminating service providers with team

-Follow-up on children at risk of separation or separated and unaccompanied children at-risk children and families

- Develop multiple and flexible case plans: one with child, one with current care giver, one with biological family when applicable

- Maintain confidential documentation including physical filings, soft documents and reports, and CPIMS- (Child protection information management system)

- Ensure timely feedback and reporting to line manager (including challenges, success stories, case load, implemented outreach activities and other) on weekly and monthly bases

- Provision of cash according to Cash National Standards operating procedures as well ensure the proper follow up on the usage of the cash.

2- Provide specialized psychosocial support activities when needed.

B) - Team management and capacity building:

• Work as a team member and ensure proper communication internally with the officer and the specialist through case meetings, case conferences and developing care plans for complex cases when needed.
• Coordinate internally with other sectors to ensure a holistic approach during the implementation process.

C) - External relationships/Representation:

Close coordination with other agencies and partner (agencies like UNICEF, MoSA, UPEL) as needed to ensure appropriate implementation of activities in line with national policies, procedures and standards.

D) - General:

-Ensure a strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child

-Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

QUALIFICATIONS

• Bachelor’s degree in social work, Psychology, social sciences or any related field
• Fluency in written and spoken Arabic and English

EXPERIENCE AND SKILLS

• 3 years of experience in child protection case management
• Participated in alternative care and other child protection related training
• Experience working in emergency context
• Training courses on communication, reporting, social policies are a plus.
• Concise reporting skills, especially comprehensive report submitted to UPEL
• Worked with separated and unaccompanied children.
• Experience in working with children at risk and families, experience in case management in the emergency response
• Experience in working with CPIMS systems for data management
• Understanding of social welfare systems and child protection mechanisms in Lebanon
• Ability to write and submit weekly and monthly reports, develop schedules and collect data
• Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches
• Good communication skills with different stakeholders.
• Ability to work under pressure.
• Experience in implementing CP activities.
• Experience in coordination with external stakeholders and service providers.
• Dynamic, innovative, and able to take effective and timely decisions.
• Commitment to, and understanding of Save the Children’s aims, values and principles including rights-based approaches
• Self-initiator, with good team spirit, and creative in setting out realistic case plans

BEHAVIOURS (Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity.

Fraud Prevention:

• The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.