Case Management Officer

ROLE PURPOSE:

Under the direct supervision of the Child Protection Program Coordinator and overall guidance of the Child Protection Advisor and the Case Management Specialist, the Case Management Officer will be responsible to supervise and support caseworkers in implementing activities related to child protection case management including different vulnerabilities such as alternative care. As well as targeting vulnerable children in need for protection services and families including refugees, returnees and children in host communities.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

CHILD SAFEGUARDING:

Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

SCOPE OF ROLE:

Reports to: Child Protection Program Coordinator

Staff Directly reporting to: Case Workers

KEY AREAS OF ACCOUNTABILITY:

Programme Implementation/Management

• Provide case management support in line with MOSA National Standard Operating Procedures for at risk children (identification, assessment, referral to relevant services and follow-up of at-risk children and host families including confidential documentation).
• Closely coordinate with partner agencies, UNICEF and MOSA and MOJ/UPEL as needed to ensure appropriate implementation of activities in line with national policies, procedures and standards
• Work across different contexts, including local communities, informal settlements, community spaces with a particular focus on outreach work and support in identification of the most vulnerable children (in line with organizational strategy) and close coordination with other sectors.
• Provide support to vulnerable children needing appropriate and case management support, including training, coaching and social support to families who are hosting children.
• Provide information and support in accessing specialized services as needed to ensure at risk children and families are provided with the necessary services.
• Regularly updating mapping of services and highlight gaps
• EnsureTimely communication of protection trends, gaps, needs, and risks.

Team management and capacity building
• Supervise and coach caseworkers on the identification, assessment, matching, placing, referral (to relevant services) and follow-up of at-risk children and families.

General
• Participate in weekly case management and coordination meetings / Case Conferences; including the submission of reports concerning implemented outreach activities, caseload, host family and related challenges.
• Maintain files, registers, computer databases and records in paper or electronic format including through the utilization of the CPIMS.
• Work as a member of a team ensuring fluid communication of relevant information in order to make sure that work with individual cases is of quality
• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

QUALIFICATIONS

• Degree social work, psychologist or related social studies
• Fluency in written and spoken Arabic and English.

EXPERIENCE AND SKILLS

• 3 years of experience of working directly in child protection case management with different vulnerabilities such as unaccompanied, worst form of child labour and separated children, children in need of alternative care placement and extended families.
• Excellent communication skills.
• Understanding of social welfare systems and child protection mechanisms in Lebanon.
• Experience in project implementation and supervision of staff.
• Ability to write weekly and monthly reports, develop schedules and collect data.
• Ability to work under pressure and willingness to work flexible hours in the event of major emergencies. Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches

Additional Job Responsibilities:
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities:
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Fraud Prevention:
The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.
Child Safeguarding:
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Safeguarding our Staff:
The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.
Health and Safety:
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.