Case Management Coordinator (for nationals only)

ROLE PURPOSE:
Under the overall supervision of Child Protection/MHPSS Program Manager and technical guidance of Case Management Technical Advisor will support the design and implementation of the overall Case Management program in Sumy Field Office. CM Coordinator will be responsible for coordination, supervision and support for the case workers, other concerned staff and service providing agencies/ sectors in the Case Management Process. S/he will work in close collaboration with the psychosocial (PSS) officer and other concerned Government of Ukraine work-forces, SCI sectors to ensures that case management response supplements and contribute in strengthening Ukrainian government Social Workforce functions and capacity
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

KEY AREAS OF ACCOUNTABILITY:

• Key Area 1: Supervision and management of child protection case management services
  - Support Case Workers from SC and partners. Maintain transparent and diplomatic collaboration with Government of UKRAINE in coordination with the CP/MHPSS Coordinator, maintains open and professional relations with team members, promoting a strong team spirit and provide oversight and guidance to enable staff to successfully perform in their roles.
  - Ensure case management services and alternative care are provided in line with the SCI Ukraine and CPSS/IA Case Management Guidelines and Standards
  - Support outreach and awareness raising activities to identify vulnerable children according to agreed vulnerability criteria.
  - Oversee the appropriate identification and screening, as well as follow up and monitoring, for foster families/alternative family-based care.
  - Develop performance objectives with all Case Workers and provide regular feedback, one-to-one supervision meetings and performance reviews. Conduct regular case file audit and check that protocols and principles are respected. Review the case planning and follow up of cases, and ensure all cases are managed within acceptable timeframes based on case prioritization criteria. - Provide technical support to Case Workers on complex child protection cases. Facilitate weekly case management meetings with all case workers. Review staff caseloads to ensure they are manageable and share challenges with senior management.
  - Monitor timescales for response, decision-making, placement, follow-up and review. Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred.
  - Review and analyze trends in the caseload to inform programming.
  - Provide information to the IDPs families on the move referring to the service providers on how to better protect their children.
  - Support the Child Protection/MHPSS Coordinator in identifying training needs of the CM workforce and support the ongoing capacity building of Case Workers.
  - Promote and facilitate case /workers access to support to their own wellbeing.
  - Ensure that major challenges encountered by CM team are flagged early and addressed in an appropriate way.
  - Support on and keep up-to-date a map of existing services to which children and families can be referred to. Build collaborative relationships with organization and service providers at the field level and support Case Workers to ensure effective referrals and collaboration.
• Key Area 2: Program support, External and internal coordination and representation - Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews. - Assist with the recruitment of Caseworkers. - Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans. - With other agencies offering case management services to children on referral and transfer of cases. - Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families.
• Key Area 3: Data management and data protection principles
  - Ensure that Case Workers respect confidentiality and follow ethical guidelines.
  - Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure Case Workers adhere to the DP ISP.
  - Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System. - Ensure the case management tracker is kept up-to-date.
  - Ensure accurate case files are completed and that case management forms are utilised appropriately.
  - Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems for child protection interventions, ensure links to report requirements.
• SKILLS AND BEHAVIOURS (our Values in Practice): Accountability Takes personal responsibility for decisions, effective use of resources, high-quality results, and acting in alignment with Save the Children values. Supports colleagues and partners to take ownership of their responsibilities by providing guidance, opportunities for development, and constructive feedback. Addresses underperformance proactively and fairly, ensuring accountability for outcomes. Ambition Sets clear, ambitious goals for themselves and contributes to a culture of continuous improvement and professional growth. Actively promotes and communicates the vision of Save the Children to inspire, motivate and engage others. Thinks creatively and strategically to drive progress and long-term impact for children. Collaboration Builds positive, trusting, and inclusive relationships with staff, partners, and stakeholders. Values diversity and different perspectives as strengths that enhance the organization’s collective impact. Demonstrates strong communication skills, showing empathy, openness, and willingness to support others. Creativity Proactively seeks and encourages innovative, practical solutions to improve effectiveness and staff experience. Confident in proposing new ideas and taking responsible, well-considered risks to enhance results. Integrity Acts with honesty, fairness and professionalism in all interactions. Promotes an environment of transparency, trust, and mutual respect, upholding the highest ethical standards.
• QUALIFICATIONS
  Education
  Bachelor's degree in social work, social sciences, or another relevant discipline.
  Qualifications
  At least 1 years’ experience within a development organization and at least 6 months experience in the field of Case Management or child protection in general.
  EXPERIENCE AND SKILLS
  Essential
  Most relevant areas experience to this position include:
  - Child protection, case management and child rights
  - Experience working with vulnerable and at-risk groups
  - Experience in managing field staff
  - Experience in providing/ facilitating training, meeting
  - Has good working knowledge on using MS Office, and internet
  Job related knowledge: Knowledge on Child protection and emergency response. Skills: Planning and organizing, analytical thinking, problem solving and decision making.
  - Problem solving and decision making
  - Applying technical and professional expertise
  - Working effectively with others
  - Communicating with impact
  - Networking
  Desirable
  Additional professional certificates: Not required
  Attitude:
  - To work in team;
  - Commitment to protecting vulnerable and at-risk children;
  - To be non-discriminatory, inclusive and gender sensitive;
  - Commitment to child protection and humanitarian principles
• Additional job responsibilities The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
• Safeguarding: We need to keep children and communities safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children, adults in the communities and staff from abuse, exploitation, neglect and harm arising from our activities. The role holder shall perform their duties in line with the SCI SAFEGUARDING POLICY, 24 hours a day, 7 days a week, in both private and professional life.
• Equal Opportunities The role holder needs to perform the duties in accordance with SCI's equality, timeliness and diversity policies and procedures.
• Health and safety The role holder shall perform the necessary duties in accordance with the SCI health and safety policies and procedures.
• Preventing Fraud, Bribery and Corruption The role holder shall perform the necessary duties in according with COUNTER-FRAUD, BRIBERY & CORRUPTION POLICY and keep any activity during performance of duties free from any instances of fraud, bribery, theft and corruption.