DEADLINE FOR APPLICATIONS
9 August 2026-23:59-GMT+02:00 Central Africa Time (Kigali)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Reporting to the Deputy Country Director, the Business Transformation Officer (BTO) operates with minimal supervision across several areas leading the Country Technology Team, collaborating with counterparts in WFP, other UN agencies and partners. They are heavily involved in day–to-day activities and analytical work and provides advice on business needs using their technical knowledge and experience.
JOB TITLE: Business Transformation Officer, NOB
TYPE OF CONTRACT: Fixed Term (FT)
UNIT/DIVISION: Technology (TEC)
DUTY STATION (City, Country): Kigali, Rwanda
DURATION: 12 months, with possibility of extension, subject to successful performance and availability of funds.
ORGANISATIONAL CONTEXT:
The World Food Programme (WFP) is the United Nations frontline agency fighting hunger. WFP reaches more than 150 million people per year - delivering humanitarian food assistance and working with smallholder farmers, communities, and governments to improve nutrition and build resilience to crises. As conflict, climate change and economic shocks drive up the number of hungry people in Eastern Africa, finding innovative solutions to the complex humanitarian and development challenges in the region is essential, now perhaps more than ever.
In Rwanda, WFP supports the Government with its ambitious goals to ensure food security and nutrition and equitable access to sustainable livelihoods for all. In this effort, WFP Rwanda works closely with diverse stakeholders to provide general food and nutrition assistance to over 135,000 refugees, asylum seekers and returnees; to strengthen national disaster risk management, social protection, school meals and nutrition programmes; to transform food systems; and to support emergency preparedness and response.
Reporting to the Deputy Country Director, the Business Transformation Officer (BTO) operates with minimal supervision across several areas leading the Country Technology Team, collaborating with counterparts in WFP, other UN agencies and partners. They are heavily involved in day–to-day activities and analytical work and provides advice on business needs using their technical knowledge and experience.
JOB PURPOSE:
Partner with colleagues and stakeholders to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
KEY ACCOUNTABILITIES (not all-inclusive):
- Capture, analyze and document (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards and strategies.
- Communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
- Baseline and track business requirements through implementation ensuring efficient management of change.
- Test and analyze IT solutions and document the match against business requirements for quality and accuracy.
- Establish and maintain close partnerships with internal and external stakeholders to identify business needs, transformation opportunities and digital solutions that improve operational effectiveness.
- Manage the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to ensure effective knowledge management.
- Manage alignment of IT service levels with SLAs for solutions or services focused on business needs. Conduct survey on business satisfaction with IT solutions and services.
- Manage estimates, business cases, planning, risk identification, change management, problem and issue resolution to ensure the effective delivery and adoption of business and digital transformation initiatives.
- Promote the application of business analysis, process improvement, project management and governance practices to support continuous improvement, compliance and organizational effectiveness.
- Support digital transformation, innovation and organizational change initiatives by identifying opportunities to improve business processes, enhance user experience and strengthen operational efficiency.
OTHER SPECIFIC JOB REQUIREMENTS:
- Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
- Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
- Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
- Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
- Interact effectively with internal and external colleagues and user groups to understand business needs, identify opportunities for process improvement, digital transformation and innovation, and facilitate the delivery and adoption of appropriate solutions.
- Proactively engages key stakeholders at existing/potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs.
- Ensure emergency response processes and procedures as required to provide support in enabling emergency food assistance needs are in place and that IT business continuity and disaster recovery plans are kept up-to-date.
- Perform other duties as assigned.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Has analysed major technical issues of projects and formulated recommendations.
- Has participated in the analysis and re-design of business processes or applications.
- Has conducted cost-benefit analyses to support project management.
- Has supported digital transformation, business process improvement or organizational change initiatives.
- Has managed cross-functional projects and engaging diverse stakeholders to deliver business solutions.
QUALIFICATIONS:
Education:
- Advanced university degree in Computer Science, engineering or other relevant technology related field.
Experience:
- At least three (3) years of progressively responsible postgraduate professional experience with specific experience in information technology management, digital transformation, business process reengineering, enterprise systems, or organizational change management.
- Experience in a senior leadership role managing IT functions, digital strategy, or business transformation initiatives within a large and geographically dispersed organization.
- Demonstrated experience in aligning technology strategies with organizational objectives to improve operational efficiency, program delivery, accountability, and service excellence.
- Experience managing multidisciplinary teams comprising IT professionals, project managers, business analysts, and external service providers.
- Proven ability to manage ICT budgets, vendor contracts, and partnerships while ensuring value for money and effective service delivery.
- Experience supporting field operations in challenging environments, including emergency response, humanitarian programming, or development operations.
- Experience in leveraging emerging technologies including artificial intelligence, robotic process automation, cloud platforms, data visualization, and advanced analytics to improve organizational performance.
Language:
- Fluency (level C) in English language. Knowledge of Kinyarwanda is a requirement.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
