Audio Visual Systems Engineer (Infrastructure Engineering Analyst)

Audio Visual Systems Engineer (Infrastructure Engineering Analyst)

Job #: req37347 Organization: World Bank Sector: Information Technology Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Closing Date: 7/10/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Unit Context
Business Unit Overview: Digital Workplace Experience (ITSDX)
The Digital Workplace Experience unit (ITSDX) sits within the ITS Digital Workplace Department (ITSDW), which delivers end-user technology products and services to WBG’s global workforce of approximately 30,000 users across more than 100 countries. ITSDX is accountable for device lifecycle management, Audio Visual and Video Conferencing (AV/VC) technologies, and live event production — governing the experience quality of those services through XLA frameworks and user experience measurement. Products and services span corporate PCs, printers, and mobile devices; AV/VC systems; and live production for high-profile organizational events.
Duties & Accountabilities
Role Overview
The Infrastructure Engineer Analyst provides audiovisual technical support for live multimedia events, townhall events, board meetings, receptions, and more. The role serves as a trusted technical partner to internal clients, event organizers, interpreters, and other stakeholders by delivering high-quality audio, video, lighting, streaming, recording, media studio, broadcasting, and other event support services.
Key Duties and Responsibilities
• Perform daily room-readiness checks, power up/down procedures, equipment setup, troubleshooting, and end-to-end testing for high-level conferences, executive meetings, Board-level engagements, and special events with live, virtual, and hybrid elements.
• Set up, operate, monitor, and strike conference room and event systems, including microphones, sound reinforcement, digital audio systems, data/video displays, projection systems, cameras, lighting, AV control systems, interpretation support equipment, and collaboration platforms.
• Support event operations by responding promptly to client calls, monitoring conference room and event systems remotely and in person, coordinating with event leads, and participating in dry runs, rehearsals, end-to-end testing, and systems verification.
• Verify, test, troubleshoot, and monitor virtual and hybrid meeting connections before and during events, including platform configuration, audio/video routing, participant connectivity, content sharing, and escalation of technical risks.
• Set up and play back presentations and multimedia content, connect laptop and desktop computers with display interfaces to portable and installed display systems, and correctly size, route, and adjust images for maximum visibility and professionalism.
• Set up, operate, and optimize audio systems consisting of microphones, mixers, digital signal processors, amplifiers, speakers, and assistive listening or interpretation feeds, ensuring appropriate levels, clarity, intelligibility, and feedback-free performance.
• Set up, play back, stream, record, and monitor content from a variety of video and audio sources, ensuring production quality, proper routing, accurate capture, and timely handoff of recordings or event materials when required.
• Demonstrate strong understanding of AV signal flow, system architecture, and event production workflows, with the ability to troubleshoot audiovisual equipment, conferencing systems, networked AV devices, and integrated control systems under time-sensitive conditions.
• Provide professional technical presence during high-profile events, anticipating client needs, managing last-minute changes, maintaining discretion, and coordinating with protocol, facilities, security, interpretation, IT, and event teams as needed.
• Document technical issues, lessons learned, room conditions, and event support outcomes to support continuous improvement, knowledge sharing, and operational readiness for future events.
• Report system anomalies, equipment problems, customer relations issues, event risks, or any other discrepancies that arise, and work with management and technical teams to resolve them promptly.
• Other duties as assigned

Selection Criteria

Education and Experience
• Bachelor’s or
Master’s degree with 2 years of experience or equivalent combination of
education and experience (for example, in the IT field: Bachelor’s Degree with
a minimum of 1 year of related work experience).
• 7+ years of progressively responsible experience with the setup, operation, monitoring, and troubleshooting of audiovisual systems in complex conference rooms and event spaces, control rooms, boardrooms, auditoriums, theaters, hotels, broadcast environments, or high-profile corporate event venues.
• Proven experience supporting executive, VIP, hybrid, or mission-critical events where reliability, discretion, rapid troubleshooting, and professional client engagement are essential.
• AVIXA CTS certification preferred
• SAFe, Agile certification highly desirable
Key Competencies
• Strong attention to detail and organizational skills.
• Effective coordination, communication, and stakeholder engagement skills.
• Ability to manage multiple priorities and support concurrent initiatives.
• Excellent customer service and interpersonal skills, with the ability to remain professional, patient, and solution-oriented under pressure.
• Demonstrated ability to remain calm while addressing urgent technical issues and to exercise sound judgment regarding when to act independently and when to escalate.
• Hands-on experience with integrated and ad hoc conference systems (i.e., Taiden, Bosch, Televic, etc.), digital audio consoles, streaming workflows, video systems, lighting equipment, computers, and control systems.
• Basic familiarity with computer networks and device connectivity in enterprise environments.
• Strong work ethic, initiative, and commitment to continuous learning in audiovisual, videoconferencing, and live event support disciplines.
• Ability to work effectively in a multicultural, international organization serving clients across multiple regions and time zones.
• Demonstrated ability to work both independently and collaboratively as a reliable member of a service delivery team.
• Service-oriented professional with strong technical expertise, operational discipline, and commitment to delivering reliable, high-quality events and collaboration support in a demanding, fast-paced environment.
• Demonstrated responsiveness, reliability, and accountability in day-to-day operations.
• Ability to provide consistent support to project teams, technical staff, and business stakeholders.
• Commitment to continuous improvement in logistics, deployment, and operational processes.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.