Job Highlight
This is an exciting opportunity to play a key role in optimizing UNOPS' use of Atlassian Cloud and other SaaS solutions, contributing to improved collaboration and efficiency across the organization. The position offers opportunities for professional growth in cloud platform management, business analysis, and IT solution integration within a global organization.
About the Group
The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.
The Atlassian Solution Coordinator will be part of the IT Operations Team and will be responsible for maintenance and stakeholder management when it comes to the Atlassian Suite. Team support multi-stakeholder interests across UNOPS, providing flexible and configurable platforms that support multiple business goals.
Job Specific Context
This position focuses on providing expert support and management of the Atlassian Cloud ecosystem within UNOPS, ensuring optimal performance and alignment with business needs. The role involves analyzing business requirements, implementing solutions, and providing training to enhance user adoption and effectiveness of the Atlassian platform.
Role Purpose
The ICT Senior Officer will analyze business needs, implement and maintain the Atlassian Cloud ecosystem, and integrate SaaS solutions to enhance UNOPS' IT capabilities. The role ensures the platform's integrity, provides training, and promotes best practices to support successful delivery of business solutions.
Functions / Key Results Expected
1. Atlassian Cloud Business Support
- Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
- Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons, to ensure maximum uptime and performance.
- Monitor issues reported, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds.
- Conduct business needs analysis assessments with relevant stakeholders to ensure business requirements and needs are captured, met, and that the appropriate solution is delivered.
- Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment.
- Actively engages with stakeholders to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution.
2. Atlassian Cloud Platform Management
- Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.
- Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.
- Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.
- Manage and maintain the entire Atlassian suite of applications including plug-ins.
- Monitor issues reported to System Support, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds
- Assist stakeholders with user acceptance testing, defect reporting and resolution.
- Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what features/functionalities are used, and common use case scenarios performed.
3. Business Solutions
- Assist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions into the UNOPS IT landscape.
- Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions.
- Help solve technical problems through the use of SaaS and other off-the-shelf IT, and help scale by managing the application lifecycle from solution identification to implementation.
- Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation.
4. Training, knowledge management and capacity development activities
- Provide training including identification of needs, development of materials, communications of changes of platforms (new features), manual maintenance, etc.
- Facilitate training and workshops on the Atlassian Cloud and other IT platforms to develop knowledge and contribute to the successful delivery
- Promote best practices, share lessons learned and contribute to the wider community of practice
- Assist selected offices on piloting the solution
Skills
Business Analysis, Atlassian Jira, Training, Troubleshooting, Effective communication, Process Improvement, SaaS products
Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Education Requirements
Required
- Master’s degree (or equivalent) in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline or related fields with 2 years of relevant experience OR
- Bachelor’s degree (or equivalent) in any of the above or related fields with 4 years of relevant experience is required OR
- Technical/Professional Diploma with 6 years of relevant experience OR
- Secondary School Diploma with 8 years of relevant experience.
Experience Requirements
Required
- At least 2 years of experience in configuring Jira and Confluence SaaS to deliver business software solutions.
- Confluence Experience: Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing. Expertise includes leveraging advanced Confluence features (e.g. templates, macros, automations and integrations), managing user permissions and access controls, and monitoring Confluence performance and implementing improvements.
- Jira Experience: Proven experience configuring workflows, and issue types to align with Agile methodologies. This includes a deep understanding of how to customise Jira to meet specific team needs, track project progress, and drive efficient issue resolution.
- Experience in creating JIRA and Service Desk workflows, including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes.
Desired
- Experience in recommending process efficiency/optimization in collaborative settings.
- Experience with scripting or automation for Atlassian cloud management.
- Experience in conducting user training, and workshops about Jira & Confluence.
- Work experience in international organizations.
Language Requirements
LanguageProficiency LevelRequirementEnglishFluentRequired
Additional Information
- Please note that UNOPS does not accept unsolicited resumes.
- Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
- Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
- Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
- UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.
- We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
- For more details about the contract types, please click here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
