Associate, Strategic Partner Management

Requisition ID 36981 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 14/09/2026

Help shape the future of technology delivery through strategic partnerships.

Join EBRD's Technology team and play a key role in ensuring our Strategic Technology Partner ecosystem delivers real business value. Sitting at the intersection of technology, service management, governance, and supplier performance, you'll help drive operational excellence, strengthen delivery outcomes, and enable high-performing partnerships across our technology landscape.

This is an ideal opportunity for someone who enjoys working with technology teams, service performance, data-driven decision making, and relationship management in a modern, complex IT environment.

What You'll Do

• Support the delivery and adoption of the Strategic Partner Framework (SPF) across technology teams.

• Drive operational excellence, ensuring partner services align with the Technology Blueprint and workforce strategy.

• Monitor service performance, KPIs, and delivery outcomes, proactively identifying opportunities for improvement.

• Build strong relationships between strategic partners and internal technology teams.

• Facilitate service governance and performance review meetings.

• Support escalation management and help resolve operational issues across suppliers and internal teams.

• Produce reporting, insights, and governance artefacts that support informed decision-making.

• Champion continuous service improvement and innovation across the partner ecosystem.

Need to Have – Your Essentials

• Experience in IT Service Management, Supplier Management, or Partner Management.

• Strong understanding of ITIL v4 principles and practices.

• Experience working within SIAM or multi-supplier environments.

• Proven experience managing service performance through SLAs, OLAs, KPIs, and service reporting.

• Ability to analyse performance data and turn insights into actions.

• Experience leading service governance and performance review meetings.

• Strong stakeholder management, communication, and influencing skills.

• Experience using tools such as ServiceNow for reporting and service management.

• Ability to manage multiple priorities and work effectively across technical and business teams.

Nice to Have

• ITIL v4 Practitioner certification (or equivalent).

• Experience working with offshore or strategic technology partners.

• Experience defining KPIs and performance frameworks.

• Knowledge of Continual Service Improvement (CSI) methodologies.

• Experience with supplier governance audits.

• Experience defining or managing services within a multi-tier SIAM model.

Why You'll Love This Role

This isn't a traditional supplier management role, You'll help shape how technology services are delivered across a complex global organisation.

Working closely with internal technology teams and strategic partners, you'll have a direct impact on service quality, delivery performance, and operational excellence. If you enjoy combining technology, governance, analytics, and relationship management to drive meaningful outcomes, this role offers a unique opportunity to make a visible difference.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).