Associate Microsoft 365 Platform Analyst (P2)

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

The Associate Microsoft 365 Platform Analyst supports the governance, operation, and continuous improvement of Microsoft 365 services, with a focus on either (1) mobile device and endpoint management using Microsoft Intune and related services, including support for audio/video streaming platforms, or (2) automation and AI-driven business solutions using the Power Platform. Working under the guidance of senior specialists, the role contributes to the effective use of Microsoft 365 technologies to enhance productivity, security, and collaboration across the organization.

Role

The Associate Microsoft 365 Platform Analyst is:
• A service enabler, supporting the effective use of Microsoft 365 tools, including Power Platform, Power BI, Teams, OneDrive, SharePoint Online, and Intune, by assisting users, resolving issues, and contributing to solution development.
• A collaborator, working closely with internal clients and senior IT staff to understand business needs, support the implementation of digital solutions, and ensure alignment with governance and operational standards.
• A knowledge contributor, helping to maintain documentation, training materials, and user guides, while promoting best practices and continuous improvement in the use of Microsoft 365 services.

Functions / Key Results Expected

- Support the implementation and operation of Microsoft 365 workloads, with a focus on:
- Mobile device and endpoint management using Microsoft Intune, including iOS, and support for audio/video streaming services; and/or
- Automation and AI-driven solutions using Power Platform (Power Automate, Power Apps, Copilot Studio) and Power BI.
- Assist in applying governance policies and procedures for Microsoft 365 services.
- Perform operational tasks and escalate complex issues to senior staff.
- Provide user support and contribute to training and onboarding activities.
- Participate in testing and quality assurance of new features and updates.
- Help identify opportunities for process improvement and contribute to solution enhancements.
- Maintain accurate documentation and contribute to knowledge sharing.

Competencies and Expertise

Core Competencies(Competency Framework)

NameDefinition CommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. TeamworkActively contributes to achieving team results. Supports team decisions. Planning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

NameDefinition Client orientationEstablishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction. Commitment to continuous process improvementIdentifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement. Technical/scientific credibilityAcquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

Required Expertise

FunctionNameExpertise Description Information TechnologyCloud computingKnowledge of cloud solutions in an enterprise IT environment. e.g. Microsoft Office 365 (specifically Power Platform, Power BI, Microsoft Teams, OneDrive for Business, SharePoint Online). Information TechnologySystems AdministrationUnderstanding of Microsoft Entra ID (formerly Azure AD) and its role in identity and access management.

Asset Expertise

FunctionNameExpertise Description Information TechnologyComputer OperationsFamiliarity with Microsoft 365 licensing models and the ability to optimize service usage and costs based on organizational needs. Familiarity with MS Intune and Endpoint Manager for securing access to MS 365 services on mobile and remote devices. Information TechnologyData AnalysisKnowledge of Microsoft Copilot capabilities and integration of AI-driven features into business processes using Power Platform and Microsoft 365 services. Information TechnologyIT SecurityStrong knowledge and experience in implementing security best practices within Microsoft 365 environments. Information TechnologyInformation SecuritySolid understanding of information security principles as they apply to cloud platforms, specifically Microsoft 365. Information TechnologyProject ManagementExperience in managing IT projects using the best Project Management methodology such as PMP or Prince2. Information TechnologySystems AdministrationUp-to-date knowledge of and experience in administering Enterprise Cloud systems and leading root cause analysis of IT incidents and problems. Information TechnologySystems AnalysisKnowledge in using PowerShell, Microsoft Graph and other REST APIs to extend and integrate Microsoft 365 services, automate tasks, and build custom business automation solutions. Information TechnologySystems EngineeringFamiliarity with integrating Microsoft 365 workloads with third-party systems (e.g., ServiceNow) using connectors, APIs, or custom middleware.

Qualifications, Experience and Language skills

• Bachelor's Degree - University degree in Software Engineering or a related field (such as information management, electronic engineering, or computer science).
• Minimum of 2 years of relevant experience in Microsoft 365 administration or support.
• Experience in one or more of the following areas like Microsoft Intune and Endpoint Manager for mobile device management (iOS, macOS, iPadOS) and AV streaming services or Power Platform (Power Automate, Power Apps, Copilot Studio), Power BI, Copilot Agent and Microsoft Graph for automation and AI integration.
• Internationally recognized Technical Certification such as Microsoft Certified: Power BI Data Analyst Associate and/or Microsoft Certified: Power Platform Solution Architect Expert are desirable.
• Internationally recognized Project Management Certification such as PMP or Prince 2 is desirable.
• Excellent oral and written command of English.
• Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $56046 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 29760*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.