FHI 360 designs and implements English language programs for learners around the world, strengthening job and technical skills and education systems in support of global workforce development and economic opportunity. The Online Professional English Network (OPEN) Program creates openly licensed professional development experiences for English as a Foreign Language (EFL) educators, learners and professionals, engaging them through the delivery of asynchronous courses, virtual exchanges, live webinars, an alumni Community of Practice (CoP), and social media channels.
The Associate Director for OPEN Learner Engagement works under the direction of the OPEN Program Director to provide guidance for and implementation of systems, processes and strategies that facilitate program delivery, ensuring implementation aligns with company policies and donor/funder requirements and regulations. Works with a team to ensure continued high performance and responsiveness to changing needs and opportunities. Supports strategic planning and business development related to professional development programming, English language acquisition, and education systems strengthening with a focus on U.S. government and non-government funding sources. Works closely and collaboratively with OPEN’s Online Content Development Team, the English Access Program, enterprise service units and other internal and external resources, as appropriate, to support OPEN learner engagement.
Accountabilities:
- Provides leadership and management support for OPEN’s Learner Engagement portfolio, consisting of the following functions: enrollment management and participant support, CoP platform management and alumni engagement, social media strategy and content development and post moderation, and systems maintenance and development, including multiple sites/applications with public facing information. Ensures strategically coherent direction, well-managed growth, and compliance with donor regulations.
- Continually seeks out ways to build the capacities of team members, individually and collectively. Facilitates cross-training, stretch opportunities and professional development.
- Coordinates with the Program Director and Associate Director, OPEN Content Development on appropriate management, compliance and performance standards, as well as effective systems for budget management, knowledge management and risk management. Serves as the program’s Safeguarding Focal Point, Communications Leaders Forum representative, coordinator for OFAC and exchange alumni reporting, data privacy and media consent lead, and knowledge management coordinator.
- Supports programming staff in the collection, documentation, and dissemination of lessons learned and best practices, to be incorporated into new project/program designs and internal and external reporting. Coordinates responses to internal and external calls for data.
- Leads efforts for sustainable growth, proactively identifying opportunities for new programming initiatives. Applies expertise in online community of practice implementation to design yearly content and engagement strategies to support the continued growth of the platform.
- Ensures subaward monitoring protocols comply with and are conducted in accordance with donor and company requirements.
- Ensure that staff effectively review invoices and process payment requests in a timely manner; provide leadership and management support to ensure invoices are paid and costs are reflected correctly in general ledger reports.
- Mitigate any potential risk by collaborating with assigned Finance team and enterprise services to ensure staff understand financial and administrative process involved in project budget cycles such as accruals, cost share reporting, and pipeline projections.
- Develop a sound understanding of program functions to professionally represent the organization to implementing partners, the U.S. government, potential donors/funders, and professional associations.
- Assist senior management in developing a strong relationship with the funder(s), assisting with meeting planning, visits, and appropriate advocacy actions.
- Forge and maintain solid cooperation with partner organizations including U.S. universities and non-profit institutions and technical vendors, through regular communication, cooperation, and where appropriate, joint decision-making.
- Identify funding opportunities and track them in collaboration with the management team.
- Create a supervisory environment focused on the achievement of the team and individual results that emphasizes the importance of learning, productivity, accountability and openness.
Applied Knowledge & Skills:
- Effective knowledge of design, implementation, and management of online international exchange programs funded by the U.S. government or other donors, specifically programs focused on English language acquisition and educator professional development.
- Knowledge of various funding mechanisms, general contracting and reporting requirements.
- Knowledge of donor planning and reporting systems.
- Knowledge of business development processes, specifically proposal development, within an international NGO context.
- Strong written and verbal communication skills.
- Sensitivity to cultural differences and understanding of the political and ethical in countries outside the U.S.
Problem Solving & Impact:
- Solid operational and tactical decision maker with the ability to handle unforeseen and often time sensitive issues.
- Decisions and actions have minimal to moderate implications for the costs and short-term goals of within the department.
- Problems encountered are often minimal to moderate; narrowly defined and require basic approaches to resolve them.
Supervision Given/Received:
- Routine coordination with all team members and HQ staff.
- Expected to work well with others; develop and maintain compatibility among project staff and colleagues across projects, donors, sub-awardees, consultants, and recipients of assistance.
- May serve the role of Deputy Director.
- Manages several staff.
- Typically reports to a Director.
Education:
- Master's Degree preferred.
- Minimum of a Bachelor's Degree or its International Equivalent in Knowledge/Information Services, Communications, TESOL, Education, International Development, Human Development or Related Field.
- Project Management (PM) Certification preferred.
- Degree or certificate in Teaching English to Speakers of Other Languages (TESOL) preferred.
Experience:
- Typically requires 10+ years of relevant experience (including 3+ years of line management experience) with project management principles and practices, including demonstrated experience with project management in the context of online, international education programs.
- Experience working in a non-governmental organization.
- Must have experience managing remote teams.
- Must have experience with systems for online content delivery and learner engagement including student information databases, learning management systems, communities of practice, and social media platforms (i.e. Facebook, YouTube). Experience with Canvas, digital badging, and open content licensing preferred. Experience with HTML coding a plus.
- Must have experience developing content and engagement strategies supporting the growth of community of practice membership and/or social media channel audiences.
- Must have experience with partnerships including vendors, subawardees and/or consultants and processes for selection and contracting.
- Experience using project management software such as Monday.com or Jira strongly preferred.
Typical Physical Demands:
- Typical office environment.
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
- Ability to sit and stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
Technology to be Used:
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
Travel Requirements:
- Limited travel to support conference and funder outreach may be required, pending funding availability.
The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines. Final compensation will be determined in accordance with applicable law and FHI 360 policy.
Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.
US Based Hiring Salary Range: USD 110,000 - 130,000 annually
International hiring ranges will differ based on location”
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
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