Assistant

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OBJECTIVES OF THE PROGRAMME The WHO country office works with the National Authorities toachieve the highest standard of health as a fundamental human right, based onequity and on SDGs principle of leaving no one behind. WHO actions areengrained in the WHO 13th General Programme of Work with its 3 prong objectivesof promoting healthier populations, keeping the world safe through addressinghealth emergencies, and protecting the vulnerable through Universal HealthCoverage. WHO's mandate revolves around six core functions: (i) providingGlobal Health leadership; (ii) shaping the health research agenda; (iii)setting norms and standards; (iv) articulating evidence-based policy options;(v) providing technical support to countries; and (vi) monitoring and assessinghealth trends. The WHO Country Office is an integral part of the WHO RegionalOffice for Europe. Its main role is to facilitate and coordinate all WHOactivities at country level and to implement the European Programme of Work2020-2025 -“United Action for Better Health in Europe” which sets out a visionof how the WHO Regional Office for Europe can better support countries inmeeting citizens' expectations about health. WHO at country level delivers this through practical, actionable,and country focused solutions to health challenges, keeping in perspective thatachieving health and well-being is a whole-of-society endeavour; This is donethrough facilitating the implementation of the Biennial Collaborative Agreementwith the country and its corresponding workplan. The WHO Country Officemaintains good working relations and ensures information exchange between thecountry and WHO, policy and strategic guidance on Health issues to all nationaland international partners in the country, provision of direct technicalexpertise when needed and aims at more community engagement and participation,and to promote health equity.

DESCRIPTION OF DUTIES

Under the supervision of an operationsprofessional or higher-level support staff, the incumbent will support thedelivery of services and transactions, in the relevant office, in one or moreof WHO's specialized operational areas and subdisciplines, such as finance,human resources, procurement, logistics, and/or information technologymanagement. Key duties: The incumbent will perform all or part of thefollowing, and other related responsibilities as required by the needs of theoffice. • Support the delivery of services and transactionsin one or more of the specialized, operational areas and subdisciplines (suchas human resources management, procurement, and/or information technologymanagement). • Share information with clients, staff andpartners on the procedures, rules, and regulations for the respective servicelines. • Maintain consistency in approach and adherence tothe respective procedures, rules, and regulations in the delivery of servicesand transactions. • Support the delivery of the relevant standardprocesses, transactions, services and work products to be aligned with businessplans and in adherence to rules, regulations, and procedures. • Escalate to the supervisor areas in whichprocesses and procedures can be improved to deliver optimal client service,efficiency and effectiveness. • Support training in relevant areas of businessoperations support for clients and staff. Financial support services • Perform a range of finance-support services undertechnical guidance, including imprest accounts and payments, budgetadministration, financial monitoring, income and awards administration. Human Resources support service • Support the administration of the human resourcesplan and human resources support services including the followingsub-disciplines: contract management; staff recruitment, selection, onboardingand briefing of new staff. Procurement support services • Procure goods/ services including support topurchase requisitions, administering tender/ bidding process and supportingsupplier management. Information technology support services • Provide elements of information technologysupport services to support the day-to-day operation of the collaboration andnetwork infrastructure, as well as common applications (such as shareddirectory) and the implementation, administration and maintenance of selectassociated hardware and software. Other operational service areas • Provide support for logistics and transportationadministration, including the warehouses, management of the office vehicles,supervision of drivers, and all related activities. • Administer the inventory of supplies andorganizational assets • Travel administration, processing requests, visaissuances, flight and hotel bookings and follow up on travel related issues.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary educationTraining and certification in one or more UNoperational service areas or systems
Desirable:

Experience

Essential: A minimum of three years of work experiencerelevant to the position (administering support services and transactions inthe operational support area, including finance, and/or human resources, and/orprocurement, and information technology management support).
Desirable: Experience in administrative support positionswithin WHO or another United Nations agency. Experience in Oracle-based systems or anotherenterprise resource planning system

Skills

• Knowledge of WHO'ssupport procedures, and practices in one or more of the following specializedoperations' support disciplines: financial, human resources, procurement and/orinformation technology support services. • Strong interpersonalskills • Flexibility to adapt tocompeting priorities and work in a fast-paced environment. Proficiency in computersand office software packages, handling of web-based management systems,enterprise resource planning (ERP) systems and Cloud Management EnterpriseSystem such as Workday.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Local Language.
Desirable: Intermediate knowledge of French. Intermediate knowledge of Russian German.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at EUR 18,854 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.

• The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

• WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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