Area Operations Manager DR Congo Sud Kivu

About the Context

The Norwegian Refugee Council (NRC) is an international non-governmental organization of Norwegian origin, present in more than 25 countries worldwide. It has been working in the Democratic Republic of Congo since 2001. Its programmes focus on Education, Rapid Response to Population Movements (RRM), Protection and Humanitarian Mediation, Shelter, Water and Sanitation (WASH), and Information, Counselling and Legal Assistance (ICLA) for displaced populations.

The DRC Country office is now working in two provinces in the east of DRC: Ituri, North Kivu and it’s progressively expanding in South Kivu. NRC is seeking an Area Operations Manager to support the extension of the activities in South Kivu.

Find out more about NRC https://www.nrc.no/  and Watch this short video to see NRC in action https://vimeo.com/736782633

What we are looking for

The Area Operations Manager leads the day-to-day operational oversight of the designated Area Office by coordinating programme implementation and ensuring compliant, high-quality support services. The role drives for the achievement of key programme objectives, addressing operational bottlenecks, maintains the area delivery of services, and escalates risks to country leadership to ensure high quality and cost-effective programme/project implementation within the area operations.

What you will do

• Organise grants opening and closure meetings for the area office in coordination with the country office programme and support relevant staff.
• Represent the organisation externally at the local level in the area and build professional networks to promote NRC as delegated by the Country Director.
• Contribute to assessments for new areas of operation, outline possible areas of intervention and develop program strategies for implementation in relevant area.
• With the support of the Country Office management teams, contextualize, adapt and implement SOPs and procedures to ensure the effective provision of assistance within designated area.
• Ensure work and development plans are completed by all staff members in the field office area of operations and performance feedback sessions are conducted on regular basis as per NRC global standards.
• Ensure NRC’s data collection systems for the designated area are in place and information is properly stored/shared.
• Coordinate the area specific periodic reporting to the Country Management Group. Provide analysis and escalate high risk areas as needed.
• Carry out any other tasks relevant to the area office as delegated by the line manager. Please download the detailed job description to learn more about the position JD _ Area Operations Manager - Copy.pdf

What you will bring

Professional Competencies

• Minimum 3 years of experience in a Senior Project and team Management role, preferably within a humanitarian/recovery context.
• Bachelor's degree in political sciences, Social Studies, Business Administration, or any other relevant field.
• Fluency in French, both written and verbal.

Context-Related Skills, Knowledge, and Experience

• Experience in implementing and managing cash-based interventions and market-based programmes.
• Knowledge of the context in DR Congo.
• Experience with start-up, exit or similar.
• Good knowledge of Swahili and local languages.
• Experience with start-up, exit or similar.

Behavioural Competencies

• Handling insecure environment
• Planning and delivering results
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

Leadership Profile Competencies:

• Build meaningful relations
• Act with integrity
• Empower people
• Deliver results

What we offer

• Duty station: Bukavu, South Kivu
• Contract: Fixed term, Up to December 2026
• Salary & Benefits: Grade 9 on NRC’s National Salary Scale
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
• Find out more about the benefits of working for NRC https://www.nrc.no/career/what-we-offer/
• Kindly send any questions about the application process to: cwa.recruitment@nrc.no. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.

Organization context

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.