Analyst, Service Now Engineer

Requisition ID 35824 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 31/10/2026

Help us strengthen risk, compliance, and business resilience

Join us as an Analyst ServiceNow Engineer, supporting solutions across ServiceNow IRM, BCM, and GRC. You’ll work with experienced ServiceNow engineers and business teams to configure workflows, maintain risk and compliance data, test new functionality, and support users.

This is a hands-on opportunity to build both ServiceNow and risk/compliance expertise in an enterprise environment.

What you’ll do

• Support configuration and administration of IRM, BCM, and GRC solutions.

• Configure, test, and maintain workflows for risk, compliance, audit, and business continuity processes.

• Maintain risk registers, controls, compliance records, and related data.

• Support user acceptance testing, troubleshooting, and release activities.

• Provide user support and resolve ServiceNow IRM/GRC issues.

• Create and maintain user guides, technical documentation, and training materials.

• Support audit evidence, reporting, and platform governance requirements.

• Monitor system changes and help ensure configuration standards are followed.

• Identify opportunities to improve workflows and user experience.

• Support other ServiceNow modules and initiatives when required.

What you’ll bring

• Degree or equivalent practical experience.

• Basic understanding of ServiceNow and interest in developing technical skills.

• Interest or experience in risk, compliance, audit, or business continuity.

• Understanding of frameworks such as ISO 27001, GDPR, or similar is an advantage.

• Strong analytical and problem-solving skills with attention to detail.

• Good communication skills and a user-focused approach.

• Familiarity with ITIL, incident, or change management is a plus.

• ServiceNow CSA or ITIL Foundation certification is an advantage, but not required.

Why join us?

• Gain hands-on experience with ServiceNow IRM, BCM, and GRC.

• Learn from experienced ServiceNow engineers and risk/compliance professionals.

• Build skills in configuration, workflows, testing, data, reporting, and platform governance.

• Access training and certification opportunities as you develop your ServiceNow career.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).