Analyst, QA Eng. Serv. Now

Requisition ID 35825 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 31/03/2026

We’re hiring an Analyst ServiceNow Quality Engineer to help build and test automated solutions across our enterprise platform. In this role, you’ll develop Automated Test Framework (ATF) test cases, support platform enhancements, and work closely with senior engineers throughout the development lifecycle. You’ll gain hands-on experience with scripting, workflow testing, and quality assurance across ITSM, ITOM, SPM, and custom applications.

This is a great opportunity to grow fast, build technical skills, and contribute to real platform improvements in a dynamic environment.

What you will do:

• Support the creation and maintenance of ATF test cases across key modules.
• Assist with scripting (JavaScript, Glide APIs) to support testing and basic development tasks.
• Help test new functionality and hotfixes to ensure full coverage and platform stability.
• Contribute to enhancements such as workflows, business rules, UI policies, and catalogue items.
• Support release validations and platform upgrades with automated and manual testing.
• Build standard dashboards and reports using Performance Analytics.
• Assist with ITSM and ITOM configuration tasks, including forms, workflows, and simple scripts.
• Help maintain CMDB accuracy and support Discovery scans.
• Provide first-line support and escalate complex issues to senior team members.
• Update documentation including user guides, workflows, and platform notes.
• Follow platform governance and configuration standards.
• Support SPM modules (PPM, APM) under guidance from senior developers.
• Validate upgrades using predefined test suites and assist with bug fixing.
• Help gather requirements and document use cases.
• Assist with other Serv