Burundi Business Investigator and Farmer Protection Specialist

About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. Our Burundi program, established in 2011, operates under the local brand Tubura. We are a rapidly growing organization with over 1,000 employees nationwide. As of 2024, we serve over 340,000 unique farmers in 7 provinces; Muramvya, Gitega, Kayanza, Mwaro, Ngozi, Muyinga, and Ruyigi. To learn more about our work, look at our Burundi program blog. About the Role As Business Investigator & Client Protection Specialist, you will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations. You will address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution. You will oversee two sub-departments: Case Investigation and Hotline. Responsibilities Investigation & Case Management Investigate discrepancies related to repayments, collections, distributions, inventory, and client accounts Handle cases involving client impact, including: Under- or over-collection from farmers Incorrect client balances or repayment records Unauthorized charges or coercive collection practices Staff or partner misconduct affecting clients Manage investigati