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Organizational Context This is a remote position. The position may be he legal right to work in that country. Explicit requirements include 5 years of experience and degree in computer sciences discipline. Appears limited to nationally recruited or locally authorized candidates.
Last checked: 2 hours ago
Closing date: Friday, 19 June 2026
Country: Global
Duty station: The duty station for this role is to be confirmed. The position may be located in any country where IFRC has a legal status agreement, provided the selected candidate holds the legal right to work in that country.
Contract type: National
Grade: Not specified
Applicant eligibility: Local / national only
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This is a remote position. The position may be located in any country where IFRC has a legal status agreement, provided the selected candidate holds the legal right to work in that country.
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.
IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.
The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
In virtually all countries, people increasingly rely on and expect a diverse range of digital services (e.g., through their mobile devices) to interact with local governments, companies, and community organizations and services. This disruption is already happening to humanitarian assistance. Yet, the Digital Divide remains a persistent and significant challenge at both national and local levels.
The need for a successful and large-scale digital transformation is urgent. Furthermore, digitally Transforming the IFRC and its 191 members is a complex process which requires collaborative action and support across the membership. Therefore, IFRC recently developed a Digital Transformation Strategy which was approved by the IFRC Governing Board in May 2021.
The Digital Transformation Department (DTD) has full leadership responsibility for the implementation of the digital transformation strategy and the positive impact it will have on the 191 National Society members of the IFRC. The DTD provides strategic leadership and guides the IFRC Secretariat as well as the members network to adapt and innovate humanitarian services, drawing on digital services, data-enabled decision-making, and other opportunities for digital transformation in support of the IFRC’s Strategy 2030. In addition, the DTD is responsible for the development and implementation of business transformation, information technology and digitalization services throughout the IFRC Secretariat, thereby supporting the same transformation in 191 NSs, setting the vision, and drawing stakeholders together on this digital journey.
The position holder operates within the DTD’s Digital product development and management Unit. The responsibilities of the Digital product development and management Unit include the digital strategy development, annual planning and development and continuity of the global digital products portfolio for the IFRC. Moreover, the unit ensures that digital opportunities are considered and requirements are adequately represented, and implemented in time and within the approved budget.
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The ERP provides IFRC with a core platform that serves as the foundation for agile management, identifification and implemention of opportunities to increase efficiency and effectiveness in alignment with the Agenda for Renewal. Additionally, the ERP development and deployment in the organisation has adapted the way we work, made our work more united, automated processes, and provides a platform to deliver more value from our data. It creates a stable platform for transparency, trust, accountability to donors and communities we serve alike. The ERP runs on Microsoft Dynamics 365 (D365).
The newly founded ERP Product Line has the main role of providing second and third-level support to the IFRC Dynamics 365 (D365) users around the world. It will be using the same ticketing system the ITD support team is using and will have as a purpose to enable the geographically distributed D365 users of the secretariat to function effectively and efficiently. The Team provides D365 support services for the Secretariat with staff based in Geneva, Budapest and at important locations worldwide. Increasingly the ERP Product Line facilitates the development and sharing of best practices in the D365 environment and contributes to the development, strengthening and capacity building.
The Solution Architect is based remotely where IFRC has a legal status agreement, provided the selected candidate holds the legal right to work in that country, and reports to the Product Line Manager.
The primary purpose of Solution Architect is to work closely with business stakeholders, subject matter experts, and technical teams to analyze business processes, gather requirements, and design solutions that meet the organization's needs.
The Solution Architect has a deep understanding of the Dynamics 365 Finance and Operations suite, and their integrated legacy systems.
Job Purpose
The purpose of the job is to oversee the ERP solution on all layers related to an ERP architecture supporting IFRC business units worldwide:
As a solution architect, the incumbent’s role is to provide technical leadership and guidance in designing and implementing solutions using primarily the Microsoft Dynamics 365 platform and with a view to identifying cost-savings. The job holder collaborates with key stakeholders within and outside IFRC, including business analysts, developers, and project managers, to understand business requirements and translate them into scalable and efficient solutions. Finally, the incumbent stays abreast of the latest platform developments and best practices with a view to developing and implementing innovative solutions.
Solution Design:
Technical Expertise:
Solution architecture Development:
Solution Implementation:
Integration and Data Management:
Security and Compliance:
Stakeholder Collaboration:
Technical Guidance and Mentoring:
Duties applicable to all staff
Required
Preferred
Required
Required
Preferred
Languages
Required
Preferred
Values: Respect for diversity; Integrity; Professionalism; Accountability.
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.
Application Instruction
Please submit your application in English only.
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