Program Support Manager - Secondment to the Justice Centre for Legal Aid (JCLA)

What we are looking for

Are you an experienced humanitarian professional with a strong track record in donor engagement and grants management, particularly in recovery, humanitarian, or conflict-affected settings? We're looking for someone who understands the Jordanian context, has solid knowledge of National NGO operations and humanitarian sector dynamics, and ideally brings experience working with local and national civil society organizations (CSOs).

Experience in MEAL (Monitoring, Evaluation, Accountability, and Learning) approaches and systems strengthening is highly desirable, as these areas are central to the role.

We're especially interested in candidates with a strategic mindset and proven expertise in strengthening institutional systems on grants management, fundraising and MEAL.

If you're passionate about strengthening organizational capacity, developing people and teams, and driving meaningful impact, this could be an excellent opportunity to take your career to the next level.

Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.

What you will do

The Programme Support Manager will be full-time seconded to NRC’s strategic partner, the Justice Centre for Legal Aid (JCLA) contributing e to achieve programme quality and accountability by strengthening overall system and managements of JCLA’s grants and MEAL functions and leading the review and improvement of internal processes and procedures.

The Programme Support Manager is responsible for leading the fundraising strategy by providing insight on funding trends, supporting donor engagement, ensuring donor compliance, leading on the development of high quality and timely proposals and reports and other external products, as well as ensuring robust MEAL systems and processes are in place to promote evidence-based decision making, project performance, and internal management.

Key responsibilities:

• Grant Management and Compliance: Ensure compliance with NRC and JCLA policies, donor regulations, grant agreements, and reporting requirements while strengthening internal grant management systems and processes.
• Fundraising and Business Development: Support the development and implementation of fundraising strategies, donor engagement, preparation and submission of high-quality concept notes, proposals, budgets, and funding applications, in close collaboration with JCLA’s Executive Director.
• Programme Monitoring, Evaluation, Accountability and Learning (MEAL): Provide technical oversight and continuous improvement of MEAL systems, complaint feedback mechanisms (CFM), data analysis, and learning processes to support strategic and programme decision-making.
• Project Cycle Management and Capacity Building: Lead and strengthen Project Cycle Management (PCM) processes across all stages, including staff training, technical guidance, proposal development, reporting, and integration of cross-cutting programme elements.
• Management, Coordination and Representation: Manage and support staff performance and development, coordinate with NRC and external stakeholders, and represent JCLA with partners and donors as delegated by leadership.

What you will bring

• Five years of demonstrated relevant and related experience in a similar working experience in a humanitarian/recovery context with Knowledge of the Jordan context, NGO operations and the dynamics of the humanitarian sector, preferably with a working experience with local and national CSOs.
• Experience working in complex environments and with Displacement affected people.
• Experience of donor relations and grants management. Proven skills and experience in report and proposal development and working with multiple donors and working with budgets.
• Experience in design, implementation, and oversight of monitoring and evaluation with advanced experience in qualitative and quantitative data analysis and tools.
• Good personal organizational skills, interpersonal skills, team management, including time management, and ability to meet deadlines and work under pressure.
• Demonstrated experience of contributing to positive organizational change.
• Excellent written and oral communication skills in English and Arabic.
• Above average computer skills, particularly in Microsoft Windows Word and Excel.

Please download the detailed job description to learn more about the position.

What we offer

• Duty station: Amman, Jordan
• Fixed term contract: 12 months national contract, renewable based on performance and availability of funding
• Travel: Up to 5%
• Salary/benefits: Grade 9 on NRC's grading structure.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• We invite applications from qualified candidates matching the profile. Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.
• Please ensure you attach copies of your academic and professional certificates.
• To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts
• join a work culture that empowers every employee to share ideas and take responsibility
• be part of a welcoming and supportive community committed to human dignity

Why JCLA?

The Justice Centre for Legal Aid (JCLA) is a Jordanian not-for-profit legal aid organisation promoting legal empowerment. JCLA was founded in 2008 on the belief that legal protection should be a basic right accessible by all, regardless of their economic vulnerability. Our intervention relies on three main pillars: Prevention through legal awareness, Response through legal services and Advocacy for institutional change.

Learn more about NRC

Learn more about NRC Jordan

Learn more about the JCLA

Organization context

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH