Area Advisor (Volunteer Recruitment and Area Support)

Area Advisor (Volunteer Recruitment and Area Support)

Permanent Full-Time - 37.5 hours per week.

Location: Palmerston North

This role sits within the East West Area, supporting Taranaki, Manawatū, Whanganui, Hawke’s Bay, and Gisborne

About the role – Kōrero mō te tūranga

In this role you will:

• Manage volunteer recruitment local information, postings and waitlists while maintaining positive, customer focused relationships with stakeholders that support best outcomes of volunteer recruitment;
• Manage business partner information on Volunteer Management Hub;
• Support creation and continuous improvement of volunteer management guidelines;
• Coordinate a positive and successful experience by managing IT account setup for new members and deactivation when they exit the role;
• Maintain New Zealand Red Cross people databases to help ensure national consistency and storage of good quality and secure information;
• Manage volunteer applications through case management processes, support onboarding
• Advising on training and supporting training delivery for volunteers across the area;
• Develop a sound understanding of the organisation and guidelines in order to direct and pass on referral queries to the appropriate team/individual
• Involved in Project work when needed;

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Is open to feedback and committed to continuous learning and professional development
• Demonstrates a respectful, people-centred approach in all interactions
• Has strong ICT/digital skills and is confident using a range of computer systems, software, email, and databases
• Discerning judgement and flexibility in the face of complexity/ambiguity/uncertainty and while under pressure
• Proactive problem-solving skills and innovative behaviour;
• Excellent time management and ability to work independently;
• Hold a full, clean driver’s licence and be available to travel as required

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 23/06/2026

If you wish to discuss this opportunity or for further information, please contact Diana Shafieva at diana.shafieva@redcross.org.nz

Note: We reserve the right to close applications before the closing date, so please register your interest early.

Click here for the Job Description