Roster for Senior Business Operations Associate

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OBJECTIVES OF THE PROGRAMME Under the supervision of an operations professional, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines handling procurement, logistics and / or human resources.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties:

• Supervise the delivery of services and transactions in one or more of the specialized operational areas and sub-disciplines (human resources management, procurement, and/or information technology management) Team management • Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions • Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies • Justify and escalate or approve procedural exceptions • Facilitate the capture and sharing of best practices and ensure continuous learning by the Team •Introduce work process improvements for team performance. Advisory • Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations • Support consistency in approach and compliance with respective procedures, rules, and regulations. Administration • Undertake delegated certifications and approvals under the applicable accountability Framework • Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures • Identify improved service line processes and procedures to enable optimal client service, efficiency and eff